Privacy policy

Last updated: January 2026

Olenphogy operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to provide e-commerce functionality to our customers.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been de-identified or aggregated so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including name, billing address, shipping address, phone number, and email address

  • Financial information, including payment card information, transaction details, payment confirmation, and related payment data

  • Account information, including username, password, preferences, and settings

  • Transaction information, including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

  • Communications, including information you provide when contacting customer support or communicating with us

  • Device information, including IP address, browser type, device identifiers, and network information

  • Usage information, including how and when you interact with or navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information

  • Automatically, through your use of the Services, including via cookies and similar technologies

  • From service providers, when they collect or process information on our behalf

  • From partners or other third parties, where permitted by law

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate and improve the Services, analyze usage, remember your preferences, and deliver relevant advertising. You can manage cookies through your browser settings; however, disabling cookies may affect the functionality of the Services. We may use third-party advertising cookies to deliver relevant advertisements and measure advertising effectiveness.

Where required by law, we provide additional choices regarding cookies and similar technologies through consent or preference tools.

Behavior Analytics
We use Microsoft Clarity, a web analytics and session recording service, to better understand how users interact with our website. Clarity collects information about your interactions, such as mouse movements, clicks, scrolls, and page navigation. This data helps us improve website performance, usability, and overall user experience. Clarity may collect device identifiers, IP address, browser information, and interaction data. We use this information for analytics and website improvement purposes only.

You may opt out of Clarity tracking by adjusting your browser settings or using opt-out tools provided by Microsoft Clarity.

How We Use Personal Information

We may use personal information for the following purposes:

  • Providing and improving the Services, including processing payments, fulfilling orders, managing accounts, processing returns or exchanges, enabling reviews, and personalizing your experience

  • Marketing and advertising, including sending promotional communications and showing relevant advertisements. You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

  • Security and fraud prevention, including protecting accounts, detecting fraudulent activity, and maintaining the safety of the Services

  • Communicating with you, including providing customer support and responding to inquiries

  • Legal and compliance purposes, including complying with applicable laws, responding to legal requests, enforcing our policies, and protecting our rights and the rights of others

Disclosure of Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify and service providers that perform services on our behalf, such as payment processing, IT services, analytics, customer support, fulfillment, and shipping

  • Marketing and advertising partners to help provide promotional and personalized advertising services

  • Third parties at your direction or with your consent, such as shipping carriers or social media integrations

  • Affiliates or corporate group members

  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy, or to comply with legal obligations

  • Third-Party Analytics Providers
    We may share anonymized or pseudonymized behavioral data with analytics providers such as Microsoft Clarity to improve our Services. This information is used solely for website optimization, user experience improvement, and service analytics.

Sale or Sharing of Personal Information

We do not sell personal information for monetary compensation. However, we may share certain information with advertising and analytics partners to provide targeted advertising and marketing services, which may be considered “sharing” under certain U.S. state privacy laws.

You may opt out of targeted advertising by adjusting your browser settings or contacting us directly.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve its services. Shopify may process personal information in countries other than your country of residence. For more information, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and any information you provide to them is governed by their privacy policies.

Children’s Information

The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13, we will take appropriate steps to delete such information.

Security and Retention

We implement reasonable safeguards designed to protect personal information. However, no security system is completely secure, and we cannot guarantee absolute security. The specific retention period depends on factors such as the nature of the information, legal requirements, tax and accounting obligations, and operational needs.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data, and to opt out of certain processing activities such as targeted advertising. We do not discriminate against individuals for exercising their privacy rights. We may require verification before fulfilling requests.

U.S. State Privacy Rights

Residents of certain U.S. states, including California, Virginia, Colorado, Connecticut, and Utah, may have additional rights under applicable privacy laws. These rights may include:

  • The right to know what personal information we collect and how we use it

  • The right to request deletion of personal information

  • The right to correct inaccurate information

  • The right to opt out of targeted advertising or the sale or sharing of personal information

  • The right to limit the use of sensitive personal information

To exercise your privacy rights, please contact us at hello@olenphogy.com. We may verify your identity before processing your request.

We do not discriminate against individuals who exercise their privacy rights.

International Data Transfers

Personal information may be transferred to, stored, or processed in countries outside of your country of residence. Where required, transfers from the European Economic Area or the United Kingdom rely on recognized legal mechanisms such as Standard Contractual Clauses.

U.S. Customers

The Services are intended for customers located in the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or APO/FPO/DPO addresses, and we do not actively market or sell our products outside the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date above will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

Email: hello@olenphogy.com

Mailing Address:

Olenphogy  

3060 Williams Dr #558  

Fairfax, VA 22031  

United States